Refrigeration and energy outcomes, calibrated to your stores
Lower refrigeration cost, lower energy cost, longer asset life.
AI models calibrated to the unique operating conditions of each store and each asset catch cost and wear before they are locked in, and refrigeration technicians with decades in the field review every finding and drive it through to completion. Built on the data and service history of more than 10,000 locations.
The outcomes we own
Most platforms hand you alerts and leave the result to you. WatchTower is measured on whether these move, and every engagement sets the baseline and the review cadence up front.
Failures caught days early become planned work instead of after-hours emergencies. Overtime, time-and-materials and repeat visits all come down, and the store team stops chasing alarms that were never real.
Calibrated models know what each rack should draw under today's conditions, so drift, bad setpoints and failing components surface as a cost before they surface as a bill. Savings are tracked against an agreed baseline.
Equipment fails early when it runs stressed for months unnoticed. Proper, timely maintenance on the assets that need it keeps compressors and cases in service longer and pushes capital replacement further out.
Figures are drawn from recent customer portfolios and depend on site conditions, equipment age, and the measures actually implemented. See the proof for how each was measured.
How the models work
No two stores run the same. A rack in a Phoenix store behaves nothing like the same model in Minneapolis, and neither matches the manufacturer's data sheet. WatchTower learns what normal looks like for each asset in each store, then measures against that.
Each case, rack and condenser gets its own performance envelope learned from its own history. A reading that is fine on one asset and alarming on another is treated correctly, which is why the noise collapses.
Temperature alone cannot tell you why. The models read pressures, superheat, cycling, run times and power together, so the finding names a probable cause rather than a symptom.
Every triage decision and repair outcome feeds back in. The models get more accurate on your equipment the longer they run, which a generic fleet model cannot do.
Calibration starts from the failure patterns and repair outcomes of a service business operating at that scale, so a newly connected store benefits from day one instead of waiting to learn.
A short, ranked list of findings that are unusual for that asset, each with a probable cause and a recommended work order, instead of hundreds of fleet-wide alarms a day.
How it works
Most platforms stop after the second step. The third is the one that moves cost and asset life, and it is the one we are measured on.
It connects to the controllers you already own, so no new hardware, and a site is online in hours, not weeks or months.
Models learn each asset in each store, then score health, catch refrigerant loss and flag energy drift against that asset’s own normal rather than a fleet-wide threshold.
Refrigeration experts triage every finding around the clock, dispatch the right technician with the right parts, and drive the work order to completion. We report on whether the cost and asset-life numbers actually moved.
The 24/7 triage team
Owning an outcome means someone has to be accountable at 2 a.m. WatchTower is staffed by refrigeration technicians, each with decades of field experience, who look at every finding before it ever reaches your team. They have run the racks, chased the leaks and taken the 2 a.m. calls themselves, so they know which signals matter and which are noise.
Automated scoring ranks the queue, then an experienced technician validates each one and decides: dispatch now, watch it, or close it as noise. Nothing reaches your facility team unfiltered.
Our triage technicians came off the trucks. They diagnose from controller data the way they would standing in front of the rack, which is why the recommended work order usually names the actual cause.
We raise the work order, dispatch the right technician with the right parts, and drive it to completion. Every store has a named response owner and an escalation path.
Technician feedback on what was actually found goes back into detection, so the platform gets more accurate on your equipment the longer it runs.
The proof
Four different problems, and every one landed on the same curve. Measured from live service invoices, utility bills and the monitoring dashboard.
Overtime work orders
Overtime work orders were the primary KPI: the after-hours calls that run at premium rates. Measured against comparable stores the same team services without WatchTower.
Emergency and time-and-materials spend
Out-of-contract emergency and time-and-materials work fell by a third against a like-for-like baseline. Servicing workload fell alongside it, so this is fewer failures rather than work pushed down the road.
Reduction in emergency work orders
Their previous provider could not triage alarms, so the on-site director was chasing every alert, real or not. We put 24/7 refrigeration technicians on the alarms as they came in. Nuisance calls collapsed and the store teams got their day back.
Annual energy savings across the estate
The chain had picked the lowest-cost refrigeration contractor, optimizing service spend while ignoring total cost of ownership. We ran a turnkey energy program: alerts, work orders raised against the recommendations, and weekly follow-ups until the savings showed up.
Customer identities withheld. Results depend on site conditions, equipment age, and the measures actually implemented; every engagement sets a baseline and measurement window up front.
Not a lock-in
More than two thirds of the stores running on WatchTower today are serviced by other contractors, and WatchTower generates documented, actioned work at those sites. It reads the controllers, not the service agreement.
Accountability is applied the same way to everyone. Response times, first-visit fixes and repeat calls are measured on the same scorecard for every provider working your stores, our own crews included, and reported to you without a thumb on the scale.
The platform
Six things WatchTower does with the signals your equipment already produces.
Automated screening ranks every alarm, then a refrigeration expert with decades of field experience validates it and decides: dispatch, watch item, or false alarm, before anyone rolls a truck. Meet the triage team →
Case and rack condition across every connected site, with multi-variable diagnostics and root cause instead of forty controller screens.
Higher-priority events separated from routine controller noise, with a recommended work order attached. Alarm fatigue is the enemy of uptime.
Refrigerant-loss patterns surface two to three days ahead of failure, with leak rate tracking against EPA 608 and AIM Act thresholds.
Consumption tracked against an agreed baseline, setpoint deviation flagged, and savings projects identified store by store.
Response times, first-visit fixes and repeat calls are logged and reported back to you, including our own performance. EPA compliance →
What comes with your service
Every site Climate Pros services gets the Proactive Maintenance tier as part of the service agreement. Not a trial, not a separate line item. It is simply how we service stores now. After the first 90 days you keep it and add only the modules that proved out on your own stores.
Refrigeration as a service: our 24/7 call center can own every incident end to end, whoever services the store.
Security and IT
Securing IT approval and establishing a connection is the only manual step in onboarding. We bring the documentation your security team asks for, and the connection is read-only from the controllers unless you ask us to write setpoints.
Continuous monitoring and independently audited controls, reviewed annually.
No sensor retrofits or site visits to get connected. We read the controllers you already own.
Role-based access per site and per portfolio, with named response owners.
Encrypted in transit and at rest, with retention set to your policy.
Full read access any time. You keep the history, including if you leave.
Recommended work orders can flow into the maintenance platform you already run.
Provider choice
That freedom is the offer. WatchTower sits alongside your existing service relationships. It doesn’t replace the technician, and it doesn’t require switching to Climate Pros for field service.
The offer
Pick a market and we will stand the full platform up on those sites. The four portfolios above all started exactly here.
A handful of stores is enough to read a signal.
Measured from IT and security sign-off. No equipment replacement, so connecting what is already there takes days, not months.
Agreed KPIs, reviewed each quarter, signed off by you.
